FAQS

What is the turnaround time before my order is shipped?

Every turnaround / processing is listed in the item details of the product you purchased. Right now it is typically 1-3 business days on most items, this DOES NOT include weekends or holidays. (Pillow and keychains are 3-5 days). This time frame can change during busier times considering everything is handmade. 

What shipping carrier will be used on the order?

USPS (United States Post Office) is used for shipping. Standard shipping takes 2-5 days excluding Sundays. Be aware that the Post Office may sometimes fall off schedule or deliver later than expected and it is out of my control if that happens, but I can always do something to help solve the problem!

May I return or exchange an order?

YES! But only if it has NOT been personalized in any way, meaning a name was added to it, a custom order or color - anything in that nature. See the "Refunds & Exchanges" on the drop down list of Info to get more information. You must contact me to proceed.

How do I care for (wash) my item?

(A care card is sent with each order if it is something that needs to be cared for a certain way). Shirts with regular vinyl or glitter vinyl is recommend to hang-dry after the washer. They CAN be dried on a medium-low temperature in the dryer but it's best to turn the shirt inside-out to better protect it from the heat. Sublimation shirts (where the design was dyed into your shirt- no texture at all) can be washed however! Dog collars can be washed and dried or hung-dry when they get dirty. 

Do you accept custom orders?

Yes! Just visit the "Contact Us" on the Home Page and submit a message with your custom order ideas. 

Where are the products made?

Right out of my craft room in Buckeye, Arizona!